Frequently-Asked-Questions

Barwa Bank

About Barwa Bank

BARWA Bank is an Islamic financial institution headquartered in Doha, Qatar that offers Shari’ah-compliant products and services.

What makes Barwa Bank products Shariah- Compliant?:

All products are approved and overseen by a Shari’ah Supervisory Committee which is consistent with religious law called Shari’ah, and guided by Islamic principles

Accounts

What is required to open a bank account?

To complete the account opening process personally visit any of our branches with the following documents:
  • Original Passport with valid Work Permit/ Residence and Qatar ID issued by Ministry of Interior (Expatriates)
  • Qatar ID issued by Ministry of Interior (Nationals)
  • Salary Transfer Letter
  • Introduction Letter from Employer

How do I change address and contact details with you?

To change your address details, you need to visit a Barwa Bank branch Yes, the customer can break the fixed deposit and contact the Bank regarding profits.

Can I get text message alerts about my bank account?

With our SMS banking you have the flexibility to follow up on your latest account transactions from anywhere in the world 24 hours a day. Our SMS banking service lets you know when transactions take a place in your account, when your salary is credited or when transactions are approved on your Charge Card. This service can also send you information and updates on all your accounts and Charge Card balance, statements and transactions using our simple and easy to use SMS Coding System.

What are my account terms and conditions?

Please visit website www.barwabank.com to review our accounts terms and conditions.

Can I Open Savings Accounts (Mudaraba)?

To complete the account opening process personally visit any of our branches with the following documents:
  • A savings account available in Qatari Riyal, Pound Sterling, US Dollars and Euro
  • Earn profit on available balance
  • No monthly fee

What is the Faseel High Profit Savings Account?

High profit, instant access and flexibility are the key benefit of Faseel account. Only one Faseel account is permitted per customer which has only one monthly withdrawal without affecting the profit rate payable

What is the minimum balance required for Faseel account?

Minimum balance is QAR 10,000

What is the maximum balance for calculating Faseel account profits?

Profit is calculated on funds QAR 2 million or less

How Faseel profit is calculated?

  • Profit on Faseel Saving Account for a month is calculated on minimum balance of the month and is paid every month.
  • More than one (1) withdrawal (any mode of transaction including retail transaction at any retail store through POS) in a month will also result in a reduction of profit rate to our regular savings account profit rate.

What is the Jeelkum High Profit Savings Account?

High profit, instant access and flexibility are the key benefit of Jeelkum account. Only one Jeelkum account is permitted per child which has only one monthly withdrawal without affecting the profit rate payable

What is the minimum balance required for Jeelkum account?

Minimum balance is QAR 10,000

What is the maximum balance for calculating Jeelkum account profits?

Profit is calculated on funds QAR 2 million or less

How Jeelkum profit is calculated?

  • Profit on Jeelkum Saving Account for a month is calculated on minimum balance of the month and is paid every month.
  • More than one (1) withdrawal (any mode of transaction including retail transaction at any retail store through POS) in a month will also result in a reduction of profit rate to our regular savings account profit rate.

Who is eligible to open Jeelkum?

Any child under age of 18. Accounts are subject to Shari’ah and civil law

How Jeelkum account is managed?

  • Only the parents or guardian (subject to specific powers bestowed on such guardian in a Court Order) may make withdrawals from the Minor's Account until the minor reaches adult hood..
  • Upon reaching adulthood the parents or guardian shall not be permitted to further operate the minor’s account and the account shall be converted into a normal account and shall require new account forms being submitted by the minor upon reaching majority.

Deposits

What are the types of deposit? And what are their features?

Barwa Bank provides customers with two types of deposits, namely; Fixed Deposit and Call Account.
The features of fixed deposit:
  • Minimum deposit amount: QAR: 15,000, Euro: 7,500, Pound Sterling: 5,000, USD: 7,500
  • Different maturity terms: One month, 3 months, 6 months, 9 months and 1 year.

Can I break a fixed deposit? What are the consequences?

Yes, the customer can break the fixed deposit and contact the Bank regarding profits.

Cheque Books

Can I have an instant cheque book?

Yes, all Barwa Bank customers are eligible for an instant Cheque Book (This is subject to approval, provisions and conditions of Barwa Bank).

How many leaves and what are the fees?

24 leaves First cheque book free and QAR 10 for any subsequent order

What shall I do if I lose my cheque book or if I want to stop the payment of a certain Cheque?

Inform Police and obtain a report which includes the cheque numbers. Bank will stop payment only if original police report is provided

Finance

What are the types of finance that we can get from Barwa Bank?

Barwa Bank provides many financial services for individuals and corporates.
For Retail Banking:
  • Vehicles Murabaha (Cars)
  • Goods finance
  • Personal Finance
  • Home Finance

What are the conditions and required forms for the vehicles Murabaha (cars)?

Customer must have his salary transferred to Barwa Bank:
  • Qataris: Copy of Valid ID
  • Expatriates: copy of Passport with valid Residence Permit
  • Valid salary assignment letter
  • Valid Quotation
  • 6 month account statement (for new customer only)
  • Minimum salary QAR10,000
  • For Qataris: Maximum QAR 2million up to 6 years
  • For Expats: Maximum QAR 400,000 up to 4 years
  • Age of the vehicle should not exceed 7 years at finance maturity

Does the bank purchase customer liabilities from other banks?

Yes, subject to Barwa Bank’s terms and conditions

Is there real estate brokers that can help me buy or rent a property in Qatar?

Yes, Barwa Bank has an approved list of brokers.

What are the main differences between a Conventional and an Islamic Mortgage?

One of the key tenets of Islamic banking is that the relationship between the bank and the customer is one based on partnership and fairness where the risks are shared. Therefore, instead of a situation where the purchaser buys the property and borrows the money from the bank and pays interest as in a Conventional mortgage, in an Islamic mortgage the bank, owns the property on behalf of the customer and the customer buys it back over time from the bank by paying rent to the bank. This is the case for an Ijara Mortgage which is being offered by Barwa. When agreeing to buy the property the purchaser is required to sign a document which assigns the rights to own the property to the Bank. The customer signs an Ijara Agreement with the bank which outlines the terms under which the customer rents the property from the bank. At the end of the rental term (up to 20 years) the bank sells the property to the customer for a nominal amount. The assignment document is notarized at the Ministry of Justice in Qatar to ensure all parties are suitably protected.

Can foreigners living in Qatar buy property?

Yes in specific authorized zones only..

Where can an expatriate buy in Qatar?

Customer must have his salary transferred to Barwa Bank:
  • Al Dafna & Onaiza & Al Qitar
  • Al Khulaifat (North and South)
  • Al Mansoura & Bin Dirham
  • Al Rifa Al Hitmi
  • Al Sadd
  • Al Salata
  • Bin Mahmoud (Area 22)
  • Bin Mahmoud (Area 23)
  • Doha International Airport
  • Doha Jadeed
  • Frij Abdul Aziz
  • Ghanem Al Qadeem
  • Losail, Al Kharaij & Jebel Thiya
  • Musheireb
  • Najma
  • New Mirqab & Al Nasser
  • Rawdat Al Khail
  • Umm Ghuwailina

Credit Cards

What makes the Barwa Bank's Islamic Credit Card Unique?

It is the Qatar’s first Shari’ah compliant credit card that offers loyalty points that you can convert to Q-miles! Every time you spend on your Barwa Bank credit card, you earn Barwa Bank Loyalty Points that can be automatically converted to Q-miles, entitling you to avail award tickets and fly anywhere in the world.

What are the Different Types of Credit Card?

  • Gold Card, Credit Limit up to QR 25,000.
  • Platinum Card, Credit Limit from QR 25,000 up to QR 100,000
  • Infinity Card, Credit Limit above QR 100,000

What is the loyalty points program?

Every time you make a purchase on your Barwa Bank credit card, you’ll earn Loyalty Points that can be converted into Q-miles or other discounts.

How to earn Barwa bank loyalty points?

1 Barwa Bank Loyalty point is equal to 1 Q-mile and will be automatically converted to Q-miles every month! Earn 1 Barwa Bank Loyalty Point when you spend:
  • QAR 10 for Gold Card and
  • QAR 8 for Platinum Card.

How to convert Barwa Bank Loyalty points to Qmiles?

  • You can indicate your preference of automatically converting your Barwa Bank Loyalty Points to Q-miles every month by checking the appropriate box in the credit card application form just once.
  • You can also call us at our 24/7 call center should you wish to enroll or exit the ‘Barwa Bank Loyalty Points to Q-miles’ scheme.

How can I redeem Barwa bank loyalty points?

  • As our valued credit card member, you could also redeem your Barwa Bank Loyalty Points against any fees OR charges on your Barwa Bank credit card or any other consumer product.
  • You can also redeem your Barwa Bank Loyalty Points for various products and services offered by our loyalty partners from time to time

Do I earn Barwa bank loyalty points against cash withdrawals?

No Barwa Bank Loyalty points are awarded on Cash Withdrawal transactions

What are the payment options?

  • Flexible payment option – minimum payment of 3% on Platinum card and 5% on Gold card
  • A fixed monthly fee will be charged if minimum payment option is selected.
  • No fee is charged if monthly balance is paid in full

What is the Monthly Fee scheme?

  • For Gold Card with limit up to QAR 25,000, the monthly fee is QAR 300
  • For Platinum Card with limit up to QAR 35,000, the monthly fee is QAR 500.
  • For Platinum Card with limit up to QAR 45,000, the monthly fee is QAR 600
  • For Platinum Card with limit up to QAR 55,000, the monthly fee is QAR 700
  • For Platinum Card with limit up to QAR 65,000, the monthly fee is QAR 900
  • For Platinum Card with limit up to QAR 100,000, the monthly fee is QAR 1,000

How to apply for the new Credit Card?

You can apply for a Barwa Bank credit card by simply transferring your salary to Barwa Bank, or making a cash deposit.

What is the Documentation Required?


For Salary Transfer:
  • Completed Application Form
  • Salary Transfer Letter (undertaking)
  • Expatriates: (Passport copy, Valid residence visa copy, ID copy)
  • Qataris: (Only ID copy for Qatar Nationals)
  • Bank Statement (3 months)
For Non Salary Transfer (against deposit):
  • Completed Application Form
  • Expatriates: (Passport copy, Valid residence visa copy, ID copy)
  • Qataris: (Only ID copy for Qatar Nationals)
  • Deposit Lien Form

What is the Minimum deposit required to apply for the new Credit Card?

  • Minimum deposit required to apply for a deposit backed credit card is QAR 15,000
  • Credit limit assigned on a deposit backed credit card would be up to 90% of total deposit amount.

How can I check the status of my application?

Please call our Customer Care Centre on 8008555 to check the status of your Charge Card application

My card expires this month how do I get a new card issued / renewed?

Cards which expire are renewed one month before the expiry period and are dispatched to the customers Barwa Bank Branch for handover to the customer

What is the process to apply for a Supplementary Charge, Debit, and Credit Card for my immediate family member?

You can visit your nearest Branch and apply for a supplementary Charge Card, make sure to bring the ID card of the supplementary card beneficent.

Can I use my debit, credit and charge cards abroad?

Yes. All our cards are chip-enabled for enhanced security and are accepted at over 32 million outlets worldwide. You can also withdraw cash at over one million ATMs around the world where the Visa Card logo is displayed..

Insurance Products

What is BancaTakaful ?

BancaTakaful is a comprehensive family takaful program brought to you by Barwa Bank & Allianz Takaful. The program is built to offer you a wide range of unit-linked savings and investment plans which include Child Education Plan, Retirement Plan, Lump Sum Investment Plan and Life Takaful (Protection) Plan.

What are the products of BancaTakaful?

  • Aman: a Shari’ah-compliant, low-cost, family protection scheme, is designed to help protect you and your family.
  • Ghaya: Ghaya is a Shari’ah-compliant investment plan which can secure your future for as little as QAR 750 or USD 210 a month
  • Ghina: It allows you to invest your lump sum money prudently and also provides the benefits of takaful coverage for you and your loved ones.
  • I’naya: a child Education Scheme to meet the responsibilities of your parenthood

Billing, Payment and Inquiry

What is the statement date?

Charge, Credit Card statements are generated on the 15th day of each month.

What is the payment due date for cards?

The due date is 15 day after the statement generated.

How is payment accepted?

Barwa Bank account holders can pay through phone banking, internet banking, and account (balance) transfer.

Can I access my Charge, Credit, Debit Card balance and activity anytime I want?

Yes, you can access your Charge Card information anytime you want by calling the Customer Care center, phone banking or by accessing Barwa Bank internet banking website. This facility is currently available to Barwa Bank account holders only.

What is a late payment fee?

A late payment fee is charged when the payment has not been received on the due date..

Can I use my card to get cash?

You can get instant cash at more than 1 million ATM’s worldwide displaying the Visa symbol. You can withdraw cash up to the full credit limit; this is subject to additional charges.

Is it possible to pay my utility and phone payments directly from my Barwa Bank account?

Ooredoo payment is available through call center only.

Is it possible to change the PIN number for my ATM card?

Yes it is possible, this can be done by visiting any of our branches.

What should I do if my card is lost or stolen?

The due date is 15 day after the statement generated.

What is the payment due date for cards?

To report a lost or stolen Charge Card, call our Customer Care Centre on 8008555 or though Barwa bank website. Bank should be notified immediately as the Bank is not liable for any transactions performed prior to reporting card stolen or lost. Once reported we will block your account immediately so no unauthorized charges can be made.

How can I dispute a charge on my Charge Card?

Charge Card disputes must be made in writing. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. This will enable us to begin inquiry and resolve the issue for you. You can do this by visiting any of our branches or in writing to us.
Your letter please enclose the below listed information:
Name of Cardholder, account number, Transaction date, Amount charged, Merchant Name, Full description of the issue by detailing your attempted resolution with the merchant and outstanding issues. Any documentation that supports your claim , Phone numbers , Duly signed letter Please enclose this information and forward to us on the below mailing address:
Electronic Banking Dept Manager
P.O. Box 27778
Barwa Bank - Doha Qatar.

Other Useful Information

If I want to update a new billing address or amend personal details on the card how do I do it??

Please visit any of our branches to update your any of personal information

How do I know about ongoing promotions for Charge, Credit and Debit Cards?

Barwa Bank from time to time will issue advertisements in local newspapers, forward you promotion flyers on your mailing address, SMS customers and you can also log on to Barwa Bank website at www.Barwa Bank.com to view details of ongoing promotions.

General Information

How do I find details of my local branch?

You can use our branch locator to find the address, phone number and opening hours of your nearest Barwa Bank branch or contact our call center on 800 8555 Remember that branches are closed on public holidays and that opening hours may be subject to last minute changes that may not be reflected.

How do I contact customer services?

You can get in touch with customer services through Customer Care Centre on 8008555, e-mail or by writing a letter.

Private Banking

For our elite customers who expects to have the best banking services , Barwa Bank offers them verity of Islamic products and banking services through a team of relationship managers who have the experience and qualifications that meet your needs.

What are the Investment Services?

Your Private Banker will work with you to create a customized investment plan specific to your risk appetite and personal financial goals, including:
  • Portfolio Management Services - Qatar, GCC equity markets and Sukuk, managed by a team of local and regional equity specialists
  • Mutual funds - Qatar, GCC, Regional and Global funds across different asset classes
  • Capital Protected products - Investments designed to offer capital protection, linked to performance of equity, commodities and other assets
  • Sukuk - Qatar, GCC and International.

What are the Banking Services?

We provide the full range of regular banking services with a personalized focus:
  • Multi currency accounts
  • Free internet , SMS and phone banking
  • Cheque book facility for Qatari current account only
  • Local and international transfers
  • Debit card.

What are the Financing Services?

Our Financing Services include:
  • Customized financing
  • Mortgages - high-end residential and commercial properties
  • Letters of Credit, Guarantees
  • Short-term liquidity solutions.

What are the Specialised Services?

The following are some areas we are able to help and be of service:
  • International real estate search and facilitation
  • planning and structuring
  • Yacht administration and search.

Business Banking

What is Business Banking

Business Banking Department of Barwa Bank is where we offer a wide range of Shari’ah compliant products and unparalleled services tailored toward our ever growing number of customers with their individual and specific needs. We offer our customers’ constantly changing needs flexible services through;
  • A holistic approach to the financial needs of our Business Banking clients; whether investment advice and solutions or help with structuring of facilities.
  • A dedicated Relationship Manager and team who will work closely with customers to manage all their banking needs with us.

What is Qotof Value Package?

  • Wide network of branches, ATMs and cash deposit machines across Qatar.
  • Comprehensive online business banking services.
  • Business accounts offered in QAR and in other major foreign currencies like USD, EURO, GBP, JPY.
  • Free ATM card.
  • 1 free cheque book (per month).
  • 5 free telegraphic transaction (per month).
  • Free online banking
  • Competitive rates on call accounts.

What is the eligibility criteria for Value package?

The minimum monthly average balance is QAR 150,000.

What are the Fees of Qotof Value Package?

Monthly QAR 250.

What is Qotof Gold Package?

  • Dedicated relationship officer/manager to cater to all your banking needs.
  • Competitive foreign exchange rates.
  • Preferential rates on trade services (secured facilities).
  • Free ATM card.
  • Free corporate credit card (secured facilities).
  • Preferential rates for payroll services.
  • Special rates on deposits and investments.
  • 1 free cheque book (per month).
  • 10 free telegraphic transactions (per month).
  • Most competitive telegraphic transfer (TT) rates.
  • 3 free standing order set up.
  • 4 free statements per month.
  • 1 free demand draft per month.
  • Free online banking.
  • 1 free balance confirmation per annum..
  • Competitive rates on call accounts.

What is the eligibility criterion for Gold package?

The minimum monthly average balance is QAR 150,000..

What are the Fees of Qotof Gold Package?

Monthly QAR 500..

What is Qotof Platinum Package?

  • Dedicated relationship officer/manager to cater to all your banking needs.
  • Competitive foreign exchange rates.
  • Preferential rates on trade services (secured facilities).
  • Free ATM card.
  • Free corporate credit card (secured facilities).
  • Preferential rates for payroll services.
  • Special rates on deposits and investments.
  • 3 free cheque book (per month).
  • 15 free telegraphic transactions (per month).
  • Most competitive telegraphic transfer (TT) rates.
  • 5 free standing order set up.
  • 6 free statements per month.
  • 3 free demand draft per month.
  • Free online banking.
  • 1 free demand draft per month.
  • Free online banking.
  • 1 free balance confirmation per annum..
  • Competitive rates on call accounts.

What is the eligibility criterion for Platinum package?

The minimum monthly average balance is QAR 350,000..

What are the Fees of Qotof Platinum Package?

Monthly QAR 750.

Corporate banking

Corporate banking

Our Corporate Banking Group provides Shari'ah compliant products and services to meet the requirements of our corporate and institutional clients.

What is Account & Cash Management?

We provide a range of accounts for your banking needs, including Current accounts for your daily transactional banking needs, as well as Call and Mudarabah accounts with competitive profit rates. The bank provides cost effective and efficient solutions to assist in managing customer’s payments and transaction. Our range of payment solutions include international, domestic and interbank payments; corporate cheque processing; as well as payroll processing. We can also manage your cash via our cash collection services. Make use of our Corporate Charge Card for managing your travel and entertainment related expenses. .

What is Corporate Account Services?

We have a dedicated Corporate Services Team that will look after your account, payments and general banking requirements. They provide the following services:
  • Account Opening.
  • Introducing and Advice on Bank Products
  • Providing statements and issuing cheque books
  • Processing internal transfers
  • General account maintenance

Our Corporate Services Team also provides specific advice and information on Contracting Finance Solutions.

To experience the best in Shari’ah compliant banking or to learn more about our products and services, please visit us at our dedicated Corporate Branch located at Barwa Bank’s Main Branch, Grand Hamad Street, during business hours (Sundays to Thursdays) or feel free to contact any one of our team members directly on the following numbers:

44488518 / 44488519 / 44488424

What are the Finance Products?

We continually strive to expand and innovate by providing tailor-made pure Islamic banking solutions. Our products include:
  • Goods and Commodity Murabaha
  • Istisna’
  • Ijara (Existing and Forward Ijara)

What are the Trade Services?

Our specialists can assist you with your domestic and international trade requirements. Services include:
  • Import letter of credit
  • Export letter of credit
  • Bank guarantee issuance

What is Corporate Internet Banking?

Our corporate internet banking enables secure access anywhere in the world. Features include:
  • Sophisticated access controls to restrict viewing of accounts and/or making and approving transactions.
  • Storing beneficiary details for future use and to save re-keying
  • Making local and international payments.

What is Payroll Processing Service?

Bank will manage customer’s salary processing. The process is simple and secure and means less administration and hassles on the customer’s side relating to cash payments to staff. Salaries are processed on the required value date. Bank also provides a salary account for low wage employees to receive salaries and do transactions. They are provided with an account and an ATM card to make ATM withdrawals and Point of Sales (POS) transactions.

What is Corporate Charge Card?

Customer can use the Charge Card for company related expenses. This VISA card is accepted worldwide at over 20 million establishments and 650,000 ATMs and assist with managing business expenses. Companies can issue cards to nominated employees, each cardholder with his own spending limit. Card can be used to pay for online government services and receive comprehensive and concise statements of all transactions with full details. It ensures easier financial control with no need to reimburse personal expenditure or to keep petty cash holdings.

What are Cash / Cheque Collection Services?

Bank will handle your cash and cheque collections and processing. This service includes secure and on time collection of cash and / or cheque and same day processing to customer’s account.

What is Employee Services?

Our Retail team will visit you to discuss opening accounts for employees with a range of products to suit their needs. We also offer Preferred Employer Packages. Our services are available to all your employees. For employees with salaries over QAR30,000, our Prestige Relationship Managers will provide a personal service from any of our branches. For Prestige customers and other salaried employees, we provide a range of banking services, including six different savings products, home, auto and personal finance, and access through our growing branch network, phone, internet and mobile banking.

What is Institutional Banking?

The Financial Institutions Group has established relationships with banks and other financial institutions worldwide, to provide innovative Shari’ah compliant solutions to meet the requirements of the bank’s corporate and retail clients. The division has a substantial network of correspondent banking relationship to facilitate our customers’ international remittances and trade transactions. The group also caters to the account and cash management needs of its institutional clients, including commercial banks, investment banks, brokers, finance and leasing companies and multilateral development institutions. In addition, we handle trade finance business, Letter of Credit and non –Letter of Credit Trade business, and guarantees such as bid bonds, performance guarantees and advance payment guarantees. We also arrange and participate in funded facilities through syndications and other debt instruments..

24 Hour Customer Care

Contact us at any time, 24 hours a day, 7 days a week.

Simply phone 800 8555

Contact us